WP
WAYNE P
1 reviews | Active since Nov 2013
21 Oct 2015, 10:04
LACK OF FEEDBACK RELATING TO INSURANCE CLAIM
I HAVE BEEN TRYING TO GET FEEDBACK FROM MTN REGARDING A HANDSET INSURANCE CLAIM SINCE THE 12TH OF OCTOBER 2015. I HAVE SENT THEM EIGHT REQUESTS WITH NO REPLY, I HAVE TRIED PHONING THEM ONLY TO HOLD ON FOREVER TO GET CUT OFF.
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Replies (1)
MTN South Africa's replyOfficial
23 Oct 2015, 15:42Hello WAYNE PEPLER,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your insurance claim has been approved.
CLAIM REF NO: 451446; Egain: ***5
MTN EXCESS: R350.00 payable by the client at Store
MTNHSCLM: SonyEricsson M2 AQUA @ R 4 452.37 Claim Cost
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your insurance claim has been approved.
CLAIM REF NO: 451446; Egain: ***5
MTN EXCESS: R350.00 payable by the client at Store
MTNHSCLM: SonyEricsson M2 AQUA @ R 4 452.37 Claim Cost
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply23 Oct 2015, 15:42
Official
Hello WAYNE PEPLER,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your insurance claim has been approved.
CLAIM REF NO: 451446; Egain: ***5
MTN EXCESS: R350.00 payable by the client at Store
MTNHSCLM: SonyEricsson M2 AQUA @ R 4 452.37 Claim Cost
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your insurance claim has been approved.
CLAIM REF NO: 451446; Egain: ***5
MTN EXCESS: R350.00 payable by the client at Store
MTNHSCLM: SonyEricsson M2 AQUA @ R 4 452.37 Claim Cost
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***