Lack of Feedback

MTN, I am waiting for 1 week for my data query to be resolved. I followed up a few times and was told it was escalated. Ref SMC/***. I have spoken to Thulisile and she kindly assisted by emailing the support team, and called me back to confirm that they have not yet resolved the issue. I cannot understand wh it takes one week to load my data bundle. My account shows I have 2.6GB data, however I can't use it for some reason. This has cost me to buy a data sim from another service provider just to work for the week, as well as hotspotting of my wife's data. Your communication and resolution methods need to be addressed. The only feedback I receive on my email trail is that it has been escalated. Why do your customers need to follow up on queries they log? Surely there should be some feedback provided by the service agents?? This is really pathetic that I have to pay for a service that I'm not receiving!