LACK OF FEEDBACK AND PATHETIC SERVICE

REF: #***. IMEI Number: ***<br> On the 19/01/2015 i left my LG G3 cellphone at the eastgate MTN shop and I got sms confirmation it was collected 22/01/2015. I was advised 10working days upon collection for repair/replacement. With no feedback after 2weeks I emailed the repair services on [Email Removed] on 09/02/2015 and was in communication with them via email. I never got clear feedback and even upon escalation of my email to management it never was actioned. On 17/02/2015 I was advised my phone was replaced and dispatched back to the Eastgate store as at 14/02/2015. No one has contacted me and 5weeks after i havnt received my phone or any feedback. Clearly someone is sitting on this and I refuse to pay any excess fees after the inconvience caused by MTN. The LG phone was within the warranty period as i got it in december 2014. I expect detailed feedback about as im highly irate and very dissapointed. THIS IS UTTER PATHETIC SERVICE AND LACK OF CUSTOMER SERVICE!!!