LACK OF FEEDBACK AND OVERALL RUNAROUND

Two weeks ago I phoned the MTN call centre for contract customers in regards to cancelling my contract.<br> I was informed by a team manager that they will send the request through and I will receive a response via email within 3-5 working days with details on how much my outstanding balance would be in order for me to cancel my contract (Ref no.: ***). It has been two weeks and I have yet to receive any feedback. After phoning the same call centre again, on *** I was informed by Lungile that she did not have the ability to transfer me to her manager and was unwilling to take my reference number as she said I need to call an alternative call centre on the following number *** however, when I call the number it says that the call centre is currently closed even though the recording stats that the operating hours are open going forward from 8 o'clock. I have never had a problem with MTN before, and I am happy to stay with them as a prepaid customer, all I want is to cancel the contract. I am more than willing to pay in. But as it stands I am of the right mind to cancel this contract and move service providers. The lack of feedback and runaround by the agents is bad.