PS
Phumzile S
1 reviews | Active since Aug 2009
07 Dec 2015, 15:01
Lack of feedback and being overbilled
On the 3rd of November I logegd a hellopeter complain and I got the bellow response but to date nothing is done this query has been going as back as July, I've been incorrectly invoiced since October 2012, the amounts I\ve been invoiced with has been higher than the amounts I'm suppossed to pay. I'm communicating with Glenda Billings who is not a help at all to me
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Dec 2015, 07:39Hello maphum12,
We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per Ref *** Ronzley has already sent you a email advising the charges are valid. On the email you have been advised that there is no credits due as you were billed for the data that you requested for the mentioned months. You also been advised that the invoices for 2012 has been archive
Kind Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per Ref *** Ronzley has already sent you a email advising the charges are valid. On the email you have been advised that there is no credits due as you were billed for the data that you requested for the mentioned months. You also been advised that the invoices for 2012 has been archive
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply12 Dec 2015, 07:39
Official
Hello maphum12,
We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per Ref *** Ronzley has already sent you a email advising the charges are valid. On the email you have been advised that there is no credits due as you were billed for the data that you requested for the mentioned months. You also been advised that the invoices for 2012 has been archive
Kind Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per Ref *** Ronzley has already sent you a email advising the charges are valid. On the email you have been advised that there is no credits due as you were billed for the data that you requested for the mentioned months. You also been advised that the invoices for 2012 has been archive
Kind Regards
Nompumelelo
REQ:***