JG
Jayseelan G
1 reviews | Active since May 2015
22 May 2015, 11:06
Lack of feedback
To date I have not received any feedback from Mtn. My debit order is due to go off next week and I don't know what to do. I have been told telephonically that the ********** upgrade has been reversed but I am being billed for data usage although I have an uncapped data contract.
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Replies (1)
MTN South Africa's replyOfficial
28 May 2015, 14:17Hello Jaygov,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We see that the package has since been corrected. Please note a billing query has been logged for our billing department to credit your account (ref# REQ:***)
Please note our teams are working on improving the service delivery going forward.
We trust that you find the above in order.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We see that the package has since been corrected. Please note a billing query has been logged for our billing department to credit your account (ref# REQ:***)
Please note our teams are working on improving the service delivery going forward.
We trust that you find the above in order.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
MTN South Africa's reply28 May 2015, 14:17
Official
Hello Jaygov,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We see that the package has since been corrected. Please note a billing query has been logged for our billing department to credit your account (ref# REQ:***)
Please note our teams are working on improving the service delivery going forward.
We trust that you find the above in order.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We see that the package has since been corrected. Please note a billing query has been logged for our billing department to credit your account (ref# REQ:***)
Please note our teams are working on improving the service delivery going forward.
We trust that you find the above in order.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***