1 reviews | Active since Aug 2011
Lack of feedback
I app**** for a MTN contract via their website on 6 November 2017, no one phoned me. I submitted the form again on the 8th and after a couple of hours I decided to contact them. I did my application over the phone. On the 9th I was asked to send documents, which I sent on the 10th. On Monday, 13 November, I rep**** to the email sent to me asking for an update - no response. I phoned again on the 14th and was told the documents were just uploaded and it will take 24 hours before I will get any feedback. Well, guess what... no feedback! I asked the advisor again this morning, still have not heard anything from them.
If this is how they treat new customers, what service do the existing clients get? Did I make a huge mistake by applying for a MTN contract?
The only way to get "answers" is by phoning in... holding on forever and then you get the same response... "We are still busy"
What is going on MTN????
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that the application is still with our vetting department and we have sent an urgent request for resolution once finalised you will be advised of the outcome.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that the application is still with our vetting department and we have sent an urgent request for resolution once finalised you will be advised of the outcome.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team