Lack of feed back and non delivery

<p>I have 3 contracts with MTN and have been trying to upgrade one of them for about 4 months now. The issue is that they are unable to supply the produce that is on promotion (3 months in a row). I eventually phoned Retentions to cancel this contract. A gent by the name of Tabelo helped me and persuaded me to keep the line as he had one of the units i was looking for in stock. That was 04/07/17 and did not hear from MTN again. I phoned to follow up on 02/08/17 only to be told they were unable to fill the order as the unit was not in stock. I then told the lady (Tori) to cancel my line as i was obviously **** to a month earlier. She said that i would need to pay a cancellation fee as the contract has just been upgraded. At the end of the day i insisted that she sort it out and that i would not be paying anything as this was not my doing. She assured me that all would be sorted out and i would have a response within 24hrs. Here we are a week later with no feed back and i cant get hold of any one. PLEASE STAY AWAY FROM THIS COMPANY. I WILL BE CANCELLING MY REMAINING CONTRACTS AS SOON AS THEY ARE UP FOR UPGRADE.</p>