Lack of empathy and effort

MTN cellphone insurance has no effeciency whatsoever. I lodged a claim on the 27th of March 2022 but when I call for a follow up on the 31st of March, the claim has still not been approved and they don't even communicate at all, I have to be the one calling them all the time. Their customer service is bad and they lack empathy even after 2+ years of paying for the insurance and not once did I claim. ***