Lack of effectiveness and efficiency!!!!!!!!!!!

Ive taken up a phone contact with them which the contract is submit end in 2026. I’ve got no problem with that or whatsoever. I then took a home router which I was told it’s “unlimited “ and I will pay R399 on monthly basis. Guess what the data only lasted for only 3 days. The speed of the router was so slow that you cannot even open a WhatsApp status. The phones the store were I took the router at, they said they will fix the issue, This was in July 2025. The following month which was August I took the the router back in store seeing that I don’t get any assistance from them. They took back the router and I was told to phone the 135 number in order to cancel my home router contract. I did exactly that bt I never received any assistance. I was transferred from 1 agent to another. Bearing in mind that money was debited from my account for the data that I didn’t even consume.Even now till this day I’m still waiting for my contract to be cancelled with no luck. I’ve went to the store several times and being told that they don’t do credits in store I must contact the cancellation department. Whereas when I phone the cancellation department I’m being told I must go to the store in order for my contact to be cancelled and to reverse the money that was debited. I’m going back and forth with this matter! MTN is not willing to assist in this matter. I’m being treated like a fool now!