1 reviews | Active since Jan 2015
Lack of effective self help service and contact centre customer service
<p>MTN contact centre agents are rude and hang up on you while you trying to get help from them i called the contact centre more than three times either I hold for more than 45 minutes and get the call dropped or someone answers when i'm still explaining what i need help with they hang up. Then i tried their self help service also pathetic for two days now i've been struggling to do a sim swap you sms to their 44770 number or you dial *173*3# all the same no joy</p>
Good afternoon Zanele
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we had system issues, the calls were dropping after a couple of minutes on the call. The system has been sorted and we are able to process the sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Good afternoon Zanele
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we had system issues, the calls were dropping after a couple of minutes on the call. The system has been sorted and we are able to process the sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***