Lack of delivery; poor customer service
<p>Following months of cold calling to upgrade my account, MTN have decided that they could not be bothered to deliver the handset.</p> <p> </p> <p>While the account has been charged the full amount for the month, no handset has been delivered, essentially resulting in me being charged for a phone that I do not have.</p> <p> </p> <p>I have further attempted to contact their customer service centres; namely the website, facebook, the call centre as well as going in to a store. None of this has helped, and they are, to all intents and purposes, entirely uncaring.</p> <p> </p> <p>Whether the phone is eventually delivered is anyone's guess. I somehow doubt it will be.</p>
Good day Justin,
Please accept our sincerest apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Kindly please note that we have checked your account and notice that you were contacted and advised that an urgent request has been sent for your order to be invoiced out as per Eppix reference *** dated 2017-01-05.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us. Apologies once more for the inconvenience caused as a result of this.
Kind Regards,
Tshepo M
REQ:***
Good day Justin,
Please accept our sincerest apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Kindly please note that we have checked your account and notice that you were contacted and advised that an urgent request has been sent for your order to be invoiced out as per Eppix reference *** dated 2017-01-05.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us. Apologies once more for the inconvenience caused as a result of this.
Kind Regards,
Tshepo M
REQ:***