FJ
Fiona J
1 reviews | Active since Feb 2016
10 Feb 2016, 07:34
Lack of Delivery
Recently our house was broken into and my husband's cell phone was one of the items that was ******. We have been trying since the 31st of January 2016 to get a reference number from MTN of where they have black listed his cell phone. The insurance wants to pay out our claim for all the other items that were ****** but are waiting for this reference number from MTN. How long does it take to black list a telephone!! Really pathetic service!! Not impressed....<br> <br>
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MTN South Africa's replyOfficial
10 Feb 2016, 17:01Hello Fiona@1,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We were unable to find a note for blacklisting request on our Billing system. Please confirm if your husband is using any of the numbers under your ID number.
We also need the IMEI number of the phone that needs to be blacklisted. An email has been sent to you requesting all this, please reply so we can assist you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We were unable to find a note for blacklisting request on our Billing system. Please confirm if your husband is using any of the numbers under your ID number.
We also need the IMEI number of the phone that needs to be blacklisted. An email has been sent to you requesting all this, please reply so we can assist you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply10 Feb 2016, 17:01
Official
Hello Fiona@1,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We were unable to find a note for blacklisting request on our Billing system. Please confirm if your husband is using any of the numbers under your ID number.
We also need the IMEI number of the phone that needs to be blacklisted. An email has been sent to you requesting all this, please reply so we can assist you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We were unable to find a note for blacklisting request on our Billing system. Please confirm if your husband is using any of the numbers under your ID number.
We also need the IMEI number of the phone that needs to be blacklisted. An email has been sent to you requesting all this, please reply so we can assist you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***