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Mthokozisi M

1 reviews | Active since Mar 2017

05 Jun 2018, 11:59

Lack of customer services

I app**** for a 10gb and 10gd night surfer data deal from MTN on Wednesday, May 30, 2018 9:44:56 AM, this application was done through a Outbound Call Centre Agent on this day and my application was rejected through an email and SMS. I had to email the agent asking for reason and I was told that my number is with legal department and that's why it was rejected and was told my case has been escalated and will get a response in 24-48 hr. To date I have not received anything from MTN. I have been a loyal customer to MTN over 10 years.

This is really unacceptable for me, I feel like I need to change my network maybe Telkom or Vodacom.

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MM
Mthokozisi M's update06 Jun 2018, 10:46
Reviewer Update
Ishie thank you for your response I received an sms yesterday saying my matter has been resolved however I am disappointed by the fact that this morning I requested Hagashni Naidoo to resubmit my application and she tells me the deal in no longer available. I called 135 for Legal to provide me with reasons why my number was submitted to them but the lady that assist me said that on her system nothing is showing in terms of reasons and she will escalated"1- ********** 0784" the query AGAIN..... When does it end, I just want the deal I app**** for last week Wednesday that's it. Can you make sure I get my deal, I really don't explanations. Regards, Mthokozisi