Lack of customer service & delivery - fibre application

I app**** for fibre on 19 July 2024 with MTN over the phone. They advised that the fibre will take up to 14 days to be installed and running. 14 days came and past and the fibre was not installed. I received a call from Zoom Fibre that they will come and install and they did. Since the fibre was installed it was never activated. The zoom guy tried his best to contact Supersonic to activate fibre and that never happened. Everyday I had to spend an hour or more holding for MTN fibre just to be told the same story that they will escalate the matter to projects/the matter has been escalated to projects and the fibre will be up and running within 24 hours. To this day, I still get the same story. They failed dismally on delivering service.

Since I am not finding any help with their agents, I am putting this on this platform that MTN must come and unistall whatever they installed at my place . I am cancelling this service due to non-delivery from their side and thus, I will not be held liable for any cancellation costs. I need to apply for fibre from a reliable service provider who can keep their word.