MP
Moga P
1 reviews | Active since Aug 2019
19 Aug 2019, 09:18
LACK OF CUSTOMER SERVICE BY MTN
MTN definitely don't care about customers or customer service. I have queried why I am not receiving monthly invoices/statements since November 2018 and to date MTN has not provided me with a response. Prior to November I received my invoices/statements monthly since 1999. I upgraded my contract in November. I called the call centre every month and got no response to my query. I then started emailin MTN but now MTN is ignoring my emails. After 20 years with MTN maybe its time I change service providers.
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Moga P's updateReviewer Update
29 Aug 2019, 15:12AND ONCE AGAIN MTN DOES NOT SEND ME INVOICES AND STATEMENTS - THIS TIME FOR AUGUST.
I WAS CONTACTED BY MTN ON 20 AUGUST 2019 AND ADVISED THAT THEY SORTED OUT THE PROBLEM - EVEN SENT ME A TEST E-MAIL ON 20 AUGUST 2019.
ITS NOW 29 AUGUST 2019 AND I STILL DON'T HAVE MY AUGUST 2019 INVOICE.
PATHETIC!!!!!!
I WAS CONTACTED BY MTN ON 20 AUGUST 2019 AND ADVISED THAT THEY SORTED OUT THE PROBLEM - EVEN SENT ME A TEST E-MAIL ON 20 AUGUST 2019.
ITS NOW 29 AUGUST 2019 AND I STILL DON'T HAVE MY AUGUST 2019 INVOICE.
PATHETIC!!!!!!
MP
Moga P's update29 Aug 2019, 15:12
Reviewer Update
AND ONCE AGAIN MTN DOES NOT SEND ME INVOICES AND STATEMENTS - THIS TIME FOR AUGUST.
I WAS CONTACTED BY MTN ON 20 AUGUST 2019 AND ADVISED THAT THEY SORTED OUT THE PROBLEM - EVEN SENT ME A TEST E-MAIL ON 20 AUGUST 2019.
ITS NOW 29 AUGUST 2019 AND I STILL DON'T HAVE MY AUGUST 2019 INVOICE.
PATHETIC!!!!!!
I WAS CONTACTED BY MTN ON 20 AUGUST 2019 AND ADVISED THAT THEY SORTED OUT THE PROBLEM - EVEN SENT ME A TEST E-MAIL ON 20 AUGUST 2019.
ITS NOW 29 AUGUST 2019 AND I STILL DON'T HAVE MY AUGUST 2019 INVOICE.
PATHETIC!!!!!!