1 reviews | Active since Jul 2014
Lack of customer service
<p>On Wednesday(3 May) I sent customer service an email enquiring about my contract subscription with them since my two years will be up in June. I got an email advising me that my account was with Legal and advised me call the *** number. When I called that number,the agent couldn't access my account and logged an call back from Legal. Since that day I haven't received a call back and what I dnt understand is that I pay my account every month but not once did they advise me that my account was with Legal. Judging by my statements, I am up to date. Mtn is not treating their clients well.</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
Please take note that the account is no more in the legal department.
The account is current. The account has been sent to legal in 2015 due to the debit orders returned unpaid and the payments has been received late in 2015.
The MTN Pin has been set up on the account for you.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
Please take note that the account is no more in the legal department.
The account is current. The account has been sent to legal in 2015 due to the debit orders returned unpaid and the payments has been received late in 2015.
The MTN Pin has been set up on the account for you.
Kind Regards,
Alice van der Merwe
REQ:***