FW
Franklin W
1 reviews | Active since Aug 2015
22 Aug 2015, 14:41
lack of customer service
A*** [#***4]<br> <br> I have been in contact with MTN since June already due to a error that they did admit to, especially Prosphor Montanan, where I was charged R2051 out of bundle rate as my contract expired and I had lots of data left that I already paid for. MTN charged me again for that. They have poor customer service as they paid some of the money back and now they want it back again. No people skills, promises are not kept. I want my account fixed and my money paid back. Stop *****ing from the poor MTN!!!
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MTN South Africa's replyOfficial
11 Sept 2015, 13:03Hello franky80,
Thank you for your post
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the data charges you have accumulated was for the invoice prior to the number being moved to pre-paid, hence the charges is valid
Regards
Rajesh
REQ:***
Thank you for your post
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the data charges you have accumulated was for the invoice prior to the number being moved to pre-paid, hence the charges is valid
Regards
Rajesh
REQ:***
MTN South Africa's reply11 Sept 2015, 13:03
Official
Hello franky80,
Thank you for your post
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the data charges you have accumulated was for the invoice prior to the number being moved to pre-paid, hence the charges is valid
Regards
Rajesh
REQ:***
Thank you for your post
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the data charges you have accumulated was for the invoice prior to the number being moved to pre-paid, hence the charges is valid
Regards
Rajesh
REQ:***