GB
Gwyneth B
1 reviews | Active since Mar 2015
11 Mar 2015, 11:32
LACK OF CUSTOMER SERVICE
MTN debited my account early without noftifying me this would happen. The DO bounced. I made a manual payment, sent proof of payment to the advertised email address, was sent a computer-generated reply saying I would have a response within 8 working hours...3 days later there was still no response and the line was suspended. After holding on the call centre line for almost 30 minutes now (DURING WORK) I have just managed to get the line reactivated. <br> Not impressed.
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Replies (1)
MTN South Africa's replyOfficial
16 Mar 2015, 14:58Hello GB40,
Thank you for making the payment and for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for making the payment and for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply16 Mar 2015, 14:58
Official
Hello GB40,
Thank you for making the payment and for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for making the payment and for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***