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Francois V

1 reviews | Active since Jul 2010

03 Apr 2020, 17:00

Lack of cusomer servive with no way to escalate.

According to MTN's customer care help line, they will still deliver "TOP NOTCH" service during lock down. Rubish. I have been trying now for more than 2 days to get assistance. Was holding on yesterday for 2 hours, no joy. Today 1 hour and 30 minutes no joy. Just an irritating electeonic medly repeating it self. Whobdo you contact if the customer service fail. No numers on their site. I believe these agents know it and therefore do not care. You cannot report them. Just tey and call 135 and ask to speak to a supervisor or so. Your chances of getting pregnant is better. Wow which we had more option for cellphone opperators. The ones we have is USELESS. i know that I will not even get a reply on this complaint but at least it makes me feel better writing about it. This is nothing else as *****ing. Im paying for a service and there is no service and nowhere to report

0
Replies (3)
MTN South Africa
MTN South Africa's reply03 Apr 2020, 18:08
Official
Good day Francios

Thank you for your post
Apologies for the inconvenience....

How can we assist you?

Kind regards
Bonolo Khonkhe 
Complaints Analyst 
FV
Francois V's update04 Apr 2020, 10:53
Reviewer Update
Good day Bonolo. Firstly you can help ALL your customers by delivering the " TOP NOTCH" service as per your promise. Just to say to every client " we appologise for the inconvenience" will not better your service. Looking at all your responses on HelloPeter, it is the same. How is it that you can reply on a HelloPeter complaint in a few hours but you fail to answer calls for days?. How is it that you do not have a complaints contact on your website with a quick turn around? You can please help me by contacting me on *** and get all the info you need to sort my problem as quick as possible as well as all the emails and names of you service champions that promised to assist me and take corrective action agains staff that gets paid and not delivering. You can also then give me your contact details so that you and me can be in contact until this is sorted. I hope to get a call from you soon. Regards.
FV
Francois V's update06 Apr 2020, 12:13
Reviewer Update
This is now day 2 and MTN has not called me yet. After replying to my complaint, I wrote a reply back and up until now I have not received any feedback. In the meantime I was calling 135 again but after 45minutes of an irrating song no answer so no assistance. Wow wow wow. No one is working. Telecoms is essensial sevices