Lack of competency. Due diligence flawed

On the 1st March 2021, I was debited an amount of R1121.84 to my surprise as I do not have any services or products from MTN. I called the call centre and spoke to Nokululeko and she requested I email her my affidavit as it was evident that a contract was acquired **********ly, *** was the email provided to me. told me I would get feedback in 24-72 hours however we now 96 hours and contact or update. I was told the contract was taken up by the Carnival Mall MTN store, where they failed to vet and do due diligence. or maybe the store assists ********* in ******** activity.