Lack of Communication & Feedback by MTN in general

Here I am yet again writing to find out whether or not someone will really be in contact with me particularly to keep me in the loop of how far the investigation process has gone pertaining my dispute on the high charges accumulated while my fone was ******. Someone named Mantoa responded to my Hello Peter complaint and requested I fax my certified ID copy and Police Affidavit of which I did on 22 and 26 October with this REG:***. However he/she had not given directive to what the process will be after submitting these documents. Let alone courtesy to acknowledge receipt of documents sent. I am still in the dark with any way forward or resolution. Instead I receive SMS's demanding payment. Its now 2 months and its frustrating that this matter is not treated with urgency that it deserves. I am inconvenienced and this is starting to create a bad payment record for me for an account that is protected by a R 300 CREDIT LIMIT which is an arrangement I have with the Service Provider and reflects in my MTN PROFILE. This type of service by MTN is totally unacceptable, period!!! MTN IS ***** and innocent civilians like myself become victims of their poor systems. Can some1 contact me!!!