LACK OF COMMUNICATION / BAD SERVICE
<p>I’ve been trying since last month, when I received my statement to get a hold of the insurance dept. The call center dept’ sent them several email, requesting them to call me.</p> <p>I’ve tried calling ********** 064, and I’ve sent them emails to ********** but I’m not getting any response, answers, nothing, I app**** for insurance, didn’t even know it was approved, charged me double. But they expect me to pay! This is probably the 3rd time MTN has charged me for stuff. Can someone please get them to call me TODAY otherwise I’m taking the matter further! When someone applies for something, at least an email of confirmation and terms and condition etc. is just a good way of doing business, and not just charging people. Your service is ridiculous.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********