Lack of Communication and no urgency in managing a simple request.

MTN have a customer care sight which is simple to navigate. You then have to wait until they decide to email you. Nobody will ever call you to try and resolve your problem. I have raised my query on the 21st of April 2020 letting them know that I have cancelled a contract within the cooling off period in December 2019 as they could not activate my sim card. They have now found it convenient to take money from my bank account 4 months down the line and debited the 5th month as well after me sending them several emails.reference number #***. I would like one of their senior service managers to contact me so i can share their lackluster communication from MTN to myself.