Lack of communication and customer service BA***

To whom it may concern

I have been with MTN before and left due to lack of communication and customer service. Again when I try to give you a chance with something as simple as a data sim this even is to difficult to deal with. Since last year I have been contacting MTN as I got retrenched and new I fell behind, MTN NEVER considered to contact me letting me know that the account was changed to a cash account, also when requesting the statement I was told this couldn't be done I had to go in to the store. This is my first customer service and communication issue. Then when I went to the store just after my husband passed away as the data sim was for him, I was told that i couldn't pay as it was handed over. I then proceeded to contact the call center to give me details about who it was handed over to and told someone would call me back in 5 working days. After 2 weeks no call back, I called again same story someone would call me back in 5 working days, and the account apparently is not with legal but MTN has just blacklisted me!! Today 02.08.2021 I called again, apparently my ticket still shows in progress??? Which I find ridiculous and Time consuming!! As I went to the store 2 months ago, so how long does it take to get a straight answer and get it resolved? I have to sit with this issue whilst resolving all my husband's things, and MTN has taken longer than what some other things took to finalize for my husband.

I Honestly feel that this is a customer service business which is clearly not been done. For the small amount which you are causing my credit to be affected, Honestly feel like you can write it off.

I've spent more money calling MTN since last year. I await your urgent response. Joan ***