LACK OF COMMUNICATION

I BOUGHT A SONY M5 AND IT WAS FAULTY AND I RETURNED IT WITHIN 7 DAYS AFTER GETTING IT ON CONTRACT. I WAS NOT GIVEN A COURTESY PHONE, I WAS TOLD TO PAY TH DIFFERENCE IF I WANT A DIFFERENT PHONE OF A HIGHER VALUE IF I GET ONE OF A LOW VALUE I WILL NOT BE PAID THE DIFFERENCE. <br> <br> I AM DEBITED EVERY MONTH YET I DO NOT RECEIVE ANY STATEMENTS FROM MTN.<br> <br> I ASKED TO CANCEL THE CONTRACT SINCE THEY ARE OF NOT ASSISTANCE AND SINCE MY CONTRACT MIGHT END BEFORE 24 MONTHS, TO DATE THEY HAVE NOT PROCESSED ANYTHING AND THEY ARE NOT EVEN ANSWERING MY CALLS. <br> <br> I ONLY RECEIVE AIRTIME AND I AM DEBITED FOR A PHONE THAT I DO NOT HAVE! I AM USING A CHEAP R150 PHONE AND I PAY FOR A PHONE, INSURANCE AND AIRTIME EVERY SINGLE MONTH. <br> <br> I WANT NOTHING TO DO WITH THEIR AIRTIME AND PHONE. I WANT MY NUMBER BACK TO BEING A PREPAID SIM AND THEY SHOULD REMOVE ME FROM BEING A CONTRACT USER.