Lack of Communication

<p>I did an upgrade with MTN the afternoon of the 12th July 2016, I cancelled the upgrade on the morning of the 13th July 2016. I was told that the upgrade cannot be cancelled immediately and I have to wait 21 days maximum for the cancellation. It's almost a month now and I still haven't received any cancellation notifications from MTN, or feedback from Ronelle. See latest e-mail below forwarded to her on the 03rd August 2016 still no response from her.</p> <p>Hi Ronelle,</p> <p>I still haven't received any messages reagrding the cancellation of my upgrade, can you provide me with an update please.</p> <p>PS. Have you received any stock of the SE?</p> <p>Tasneem.</p> <p>I'm not willing to pay for a device I don't have and didn't receive from MTN, can this matter be attended to please. I am in a position of considering moving over to another service provider due to the lack of service from MTN.</p>