Lack of coherence within MTN Business

Trying to renew your contract through MTN Business online is really trying. This is now the second time in less than a year that I find myself wandering if it really worthwhile to renew my contract. The process of fighting through endless telephone dialup options and listening to really bad music and voice telling you with irritating regularity that they are busy and will be with you as soon as a consultent or "Service Champion" becomes available. Then they need to ask who is calling? Really do they not see it is your cell number. Verifying that it is you to do any business is understood, but having to provide your number again? then nobody seems to be able to assist and you get passed from pillar to post and each hop seems to understand less and less of what you want or they seem unwilling to help. They will take your details but nobody calls back. You have no status update of what is happening to your upgrade! No regular communication to let you know they are busy with your request no internal communication so that somebody ese can help you through some 360 view. But they are seriously quick to take your money everymonth! I am really tired of this lack of business ethics from leading companies that jut does not seem to care.