JB
Julandy B

1 reviews | Active since Jul 2016

10 May 2017, 15:03

Lack of Client service and upgrade

<p>How is this possable to get no service from MTN Robertson Western cape. And its not a once off. I need to upgrade. Ive asked for the phone to be ordered last week Thursdag. Ok so if Mtn still has iets online service you wil be able to see stock that is booked out the following day. And as you ask customers to write their details in a book. I am sure that you can see how much stock arrived. As you never let a customer know the phone has arrived or please be passient due to stock we dit not receive enough and depending on the stock situation i will keep you up to date with the next order. What about that. Yes i have worked for Mtn and customer care years ago. Surely you do have a system or sms method to keep the client updated.</p> <p>I have been trying for 2 days to phone landline as well as cellphone number provided for this store. Everytime i visit the store there are more than one consultant so why are you not answering. As you are not situated in a city and still have to much consultants why still no service.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply11 May 2017, 16:38
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

Complaints Management Team
Reference Number: ***4