LACK OF CLIENT SERVICE

<p>Last year November a ********** mtn contract was opened in my name whilst I have an active contract and number with Mtn. I phoned mtn after receiving a sms stating my banking details have been updated. I sent a police statement along with a certified copy of ID. My active contract is for R170 a month but in November 2016 Mtn deducted over R1000. I phoned 808 and was told the difference went to the ********** account and once they completed their investigation they shall refund me the money. I waited till the next month and called again and i was then told that the funds were now credited to the active account. I told them that I wanted a refund and I shall pay them per month as I did but no luck I was never refunded. Ok so let the refund go. End March 2017 I get a call from mtn to advise i can upgrade my contract and so I went to the shop in Paarl Mall. At the shop Im then told I owe over R600 but to my calculations this is wrong. I left the shop and phoned 808 and i was then told by the consultant on the phone that Im right and that I should go back to the store. I went back to the store couple days later and again the lady said i owe money. After explaining to her agian she phoned for support and she was told to send an E-MAIL and that in 24hrs they will rectify my account. After two weeks from not hearing from her I went to the shop again this time I still owed money. She sent another E-MAIL somewhere else and told me she'll phone me back. Two days later she did phone back and told me to phone 808 and check with them because on her side it showed i still owe money. In my despair I wanted to just leave the contract and wait till it expired and change network but I phoned again. The consultant on the phone listened and told me she had logged a call and she will E-mail me within 48hrs then I can go to shop for upgrade...guess what its a week ago and still no E-mail...mtn swak swak</p>