1 reviews | Active since Sept 2012
Lack of Clarity
I sent a device for repairs,two weeks later I received a qoutetion of which I declined based on two reasons.:(1)The device is still under warranty (2) The qoutetion is more than the economic value of the device. I further enquired of what is going to happen going foward as to,am I going to be obliged to continue paying for the device? Why should I pay the assessment cost while the device is still under warrant? Still no clarity till today. I am off the view that had I taken the device somewhere else the warrant was going to be voided,but here its the other way round.I understand that the device had a crack on display of which I am to blame but the main reason to send the device for repair was out of human power. Hence I can not take the blame for burnt charger and the usb port. <br>
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica