LACK OF ASSISTANCE

I POSTED A COMPLAINT ON THE 26 FEB ABOUT MTN AND THEY RESPONDED ON THE 3RD MARCH ABOUT RESOLVING MY PROBLEM. TILL TODAY I HAVE NOT BEEN CONTACTED AND I AM NOT GETTING ASSISTANCE FROM THEIR CALL CENTER. INSTEAD I AM RECEIVING STATEMENTS FROM NORTON-LAMBRIANOS (S.A.) INC ABOUT A HANDED OVER ACCOUNT. I ASK AGAIN WHAT WAS I HANDED OVER FOR? I ALSO ENQUIRED FROM NORTON-LAMBRIANOS (S.A.) INC WHAT WAS I HANDED OVER FOR AND STILL NO RESPONSE. BELOW IS MY PREVIOUS COMPLAINT AND MTN'S RESPONSE.I had a handset and paid it in full years ago without getting a paid up letter. I have been handed over to lawyers for Early Termination Fee and Handset Fee. the last time I phoned MTN they promised to send me a paid up letter for that handset I had paid in full for. They could not tell me what the Early Termination fee and Handset fee was for till today. I will not call the call centre again because I end up being transferred and kept on hold. Can someone assist me please. I cannot pay for something I know nothing about. What is the EARLY TERMINATION FEE AND HANDSET FEE for?<br> We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.mike