JI
Jo-Ann Ingram
1 reviews | Active since Oct 2013
11 Mar 2016, 13:18
lack of assistance
I have been a long time client of MTN. I phoned them twice and visited a branch in February 2016 to advise I require international roaming. I was assured it was all in order I am now in Thailand and cannot use my phone. I am paying for a contract until 2017. I have been told I only have international dialling and need to advise them two days before leaving the country. I have now explained at least 4 times via email that they were advised and have asked how the problem can be fixed and keep getting the same answers. I am extremely unhappy with this as I am paying for a service I cannot use.
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MTN South Africa's replyOfficial
14 Mar 2016, 13:20Hello alleykat,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your International Roaming is active and has been from the 27 January 2010.
Kindly check with the foreign Network you are connected to if everything is in order on their side.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your International Roaming is active and has been from the 27 January 2010.
Kindly check with the foreign Network you are connected to if everything is in order on their side.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply14 Mar 2016, 13:20
Official
Hello alleykat,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your International Roaming is active and has been from the 27 January 2010.
Kindly check with the foreign Network you are connected to if everything is in order on their side.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your International Roaming is active and has been from the 27 January 2010.
Kindly check with the foreign Network you are connected to if everything is in order on their side.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***