SM
SIBUSISO M
1 reviews | Active since Feb 2016
26 Feb 2016, 13:57
Lack of assistance
I had a handset and paid it in full years ago without getting a paid up letter. I have been handed over to lawyers for Early Termination Fee and Handset Fee. the last time I phoned MTN they promised to send me a paid up letter for that handset I had paid in full for. They could not tell me what the Early Termination fee and Handset fee was for till today. I will not call the call centre again because I end up being transferred and kept on hold. Can someone assist me please. I cannot pay for something I know nothing about. What is the EARLY TERMINATION FEE AND HANDSET FEE for?
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MTN South Africa's replyOfficial
28 Feb 2016, 20:30Hello Sibusiso85,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply28 Feb 2016, 20:30
Official
Hello Sibusiso85,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***