Lack of Assistance

BIS was cancelled from number. I did not cancel it. I had a recurring plan where they automatically deduct the BIS. I called on Tuesday 01.12.2015. I was told to switch off my phone take out the battery and SIM card. It did not help as well. I called Wednesday 02.12.2015. The lady who assisted me told me they had a technical error and hence the cancellation of BIS she assured me that it will be up and running after an hour and her super visor will call me. Nothing happened. I called again on Thursday 03.12.2015 and was told i cancelled the BIS myself at 1 am 27.11.2015. She could not help me. I spent more than 40min on the phone without any solution in sight.<br> <br> Please help.