Lack of accountability and service
<p>Im dissapointed in MTN SP contact divission. I have had a contract with MTN since 2009 for two lines. This year in Jan 2017 had a problem paying it and line was suspended when i called to cancell the contact as it was coming to an end at the end of February 2017 I was told to make payment first. When i called back to pay and cancell my contract in March 2017 i was told I owe R4500.00 from the R2300 im willing to pay.</p> <p>Till June 2017 im triying to get hold of MTN legal and sort this matter out as it will affect my ITC record negitively due to non willingness by the New work provider.</p> <p> </p> <p>Cant begin to explain my dissapointment on this matter. My relationship and faith to to MTN SA has deminished.</p> <p> </p> <p>Regards, </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thanks Mike.
So when can I expect a responce as indicated above MTN does not responend to customers only wants payments.
Will my responce be via e mail or i shold kee my eye on Hellow peter?
Regards,
Thanks Mike.
So when can I expect a responce as indicated above MTN does not responend to customers only wants payments.
Will my responce be via e mail or i shold kee my eye on Hellow peter?
Regards,
As i thought no feedback its been more than 48 hours since i posted this complaint and still no vialbe conclusion to this isue of mine.
Regards,
As i thought no feedback its been more than 48 hours since i posted this complaint and still no vialbe conclusion to this isue of mine.
Regards,