UM
Unathi M

1 reviews | Active since Nov 2012

30 Nov 2015, 10:37

LACK OF ACCOUNTABILITY

I HAVE BEEN TRYING TO ESTABLISH AND GET A BASIC BREAKDOWN OF ACTIVITY ON MY ACCOUNT , IT WAS CLOSED WHEN IT WAS SUPPOSE TO BE OPENED , SHOWED ACTIVITY WHEN IT WAS SUPPOSE TO BE CLOSED AND NOW BECAUSE I WANT TO CLOSE MY ACCOUNT I WILL NOT HAVE ACCESS TO THE REST OF THE FUNDS I STILL HAVE LEFT IN MY ACCOUNT BECAUSE I WANT TO CANCEL THE CONTRACT. <br> THE SERVICE IS DISGUSTING . MONEY MAKING SCHEME. I FIND IT LUDICROUS THAT I CANNOT BE ABLE TO HAVE ACCESS TO ALL THE DATA AND AIRTIME I SHOULD HAVE LEFT ON THE CONTRACT NEVER MIND THE FACT I WAS TOLD I HAVE ZERO BALANCE WHEN MY ACCOUNT HAS BEEN INACTIVE . I WAS TOLD I WOULD BE CALLED BUT I AM YET TO RECEIVE A CALL

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Dec 2015, 10:21
Official
Hello unathimb,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please specify the billing month for which you wish to get itemized billing.

Regards
Thabelo
REQ:***