AK
Andrew K
1 reviews | Active since Feb 2014
22 Jun 2015, 09:34
Lack of account administration
This morning I got an sms from MTN saying \Yello
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Replies (1)
MTN South Africa's replyOfficial
29 Jun 2015, 12:44Hello AndrewICT28,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records it does reflect that your line has been un-suspended, the reason why the line was suspended is because you have reached your credit limit.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records it does reflect that your line has been un-suspended, the reason why the line was suspended is because you have reached your credit limit.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply29 Jun 2015, 12:44
Official
Hello AndrewICT28,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records it does reflect that your line has been un-suspended, the reason why the line was suspended is because you have reached your credit limit.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records it does reflect that your line has been un-suspended, the reason why the line was suspended is because you have reached your credit limit.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***