Lack of ability to understand a simple question

Wednesday 8th July at precisely 11:40 i called the MTN insurance number *** i had a very unpleasant experience with a clueless, toxically unpleasant agent - who was only able to tell me that the insurance would cost me R140 per month and the amazing deal she described was a replacement with a refurbished phone failing to understand my concerns. <br> <br> Beware of MTN consultants - the last one cost me R25,000 and head office was complicit in their negligence and ignorance ... Dealing with them is like pulling teeth without anaesthetic ....<br>