1 reviews | Active since Nov 2016

12 Nov 2016, 00:23

Kindly remove "mtn play airg" subscription

<p>I just received an sms saying that I'm subscribed to mtn play airg and that although my first day is free the rest will be R2 a day! I don't even know what service this is! </p> <p>Please remove me from this subscription. I did not subscribe. in order to remove this I have to log on and create a password and I have never logged on and I refuse to join in order to remove a subscription I didn't apply for in the first place. I also find this very suspicious add the subscription is so late at night. I might have missed this sms if I'd been asleep! !!</p> <p> </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply13 Nov 2016, 21:50
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We have sent the request to have the service cancelled; you will get an SMS notification to confirm the cancellation.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
Ref#:***

's update14 Nov 2016, 06:05
Reviewer Update

I did receive the sms. thank you kindly.