CS
Caroline S

1 reviews | Active since Jun 2016

22 Jun 2016, 03:21

Kinda p'd off

<p>I went into mtn after much thought armed with their catalogue of contracts available. I ask the guy behind the counter if he has stock. He replies yes. If my application is successful I'll get my new phone on Monday. Monday comes and he says I can't get the colour you want. Eh??? I was told you had stock but nvm give me whatever colour you do have. Long story short I still don't have the phone because when I called yesterday apparently they are battling to get stock. Why was I told they have when they clearly don't? </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Jun 2016, 14:52
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been escalated to the store management for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********