Kill the goose that lays the golden eggs...

This company is all about the money - their money, service only when it feeds their bottom line.

At the start of the year I couldn't make calls - dropped immediately - but I still had to pay my monthly installment. I had activated roaming previously, but on return to SA, they deactivated it, but I was left unable to makes calls - on my work phone! Never responded to my problem, even after I visited various branches more than 10 times. Even did a sim swap just to rule out sim damage. Then one day, magically, my calls were going through again...after about 3 months of being down.

Now they want me to upgrade, calls literally every 5 mins, even on my office phone. Our accounts are monitored electronically for prompt answering and I have no way to block them as this is managed centrally. When I was fed up during a meeting and answered the call out of desperation, I asked the agent if he would like to be put on speaker to address the meeting, he proceeded to discuss personal information. Isn't that against POPIA?

Another agent actually laughed when I asked whether he would like me to loose my job due to their incessant calls. In the current economic situation, losing one's job is surely not a joke? Who's going to feed your bottom line then, MTN?