Khethiwe Ndaba

I have a contract with MTN under my aunt's name and their system put my phone number under a different name and now I am unable to upgrade or simswap since i lost my phone. We opened a ticket about this issue 2 months ago and there was feedback and no one fixed the issue. went into a MTN store and found the same issue and they told us that no one in store can fix it because MTN outsources their tech support from India. So instead of hiring people to fix issues in store BETTER customer care they outsource to people we can't even get a hold of or call directly.

if you aren't an MTN user, DON'T. They don't prioritize the customer, no one tries to provide solutions that help,they just tell you that there's nothing they can do. i blame the corporation for making it this difficult to solve customer issues.