Kevin MTN HP NO FEEDBACK! NO SIM SWAP DONE!

Item: MTN South Africa
Rating: 2
Author: Serendon N

Absolutely Frustrating!! MTN cannot provide services on there own infrastructure. Staff have no idea how to resolve issues and I have also been given incorrect information and the run around I am beyond frustrated!. All I want to do is have a sim swap done!! Thats all on my cell number ***. <br> <br> MY SECOND COMPLAINT! AND STILL NOTHING!<br> <br> I expect feedback my contact number is ***

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Replies (1)

MTN South Africa's replyOfficial

25 Jan 2016, 13:42

Hello naicks,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.

Kindly be advised that the system shows that the sim swap has been processed.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

MTN South Africa's reply25 Jan 2016, 13:42

Official