EO
Elza O
1 reviews | Active since Aug 2014
20 Jan 2016, 20:05
Keeps on cutting my service and for no reason
My line was cut about a week ago cause mtn indcated that i am in arrears. I informed them that a payment was made on 17 December for the month of December. The lady which i spoke to confirmed that the amount owing is for end of January 2016 and indicated that my service was suspended wrongfully. She reconnected my service. No it seems that mtn has cut my service again and is threatening me with legal action. My account is up to date. Please rectify your billing and accounts.
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Replies (1)
MTN South Africa's replyOfficial
22 Jan 2016, 10:07Hello EllaOlivier ,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have called you but no availability.
Kindly be advised that the debit order returned unpaid. Please can you fax to us the proof of payment done in December month, please fax to ***.
The account balance now R617.85.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have called you but no availability.
Kindly be advised that the debit order returned unpaid. Please can you fax to us the proof of payment done in December month, please fax to ***.
The account balance now R617.85.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply22 Jan 2016, 10:07
Official
Hello EllaOlivier ,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have called you but no availability.
Kindly be advised that the debit order returned unpaid. Please can you fax to us the proof of payment done in December month, please fax to ***.
The account balance now R617.85.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have called you but no availability.
Kindly be advised that the debit order returned unpaid. Please can you fax to us the proof of payment done in December month, please fax to ***.
The account balance now R617.85.
Kind Regards,
Alice van der Merwe
***