Keeps on billing me a high amount FOR BUNDLES I DONT EVEN GET
<p> </p> <p>I Went to Mtn store to sort out my account the lady told me she cannot see anything on my account i need to phone the customer care then phoned 8080 i was holding on for 30 minutes then the lady told me she can see nothing on my side then i told her i have cancelled all the recurring bundles by my side she told me she will see what she can do then the line went dead,they deduct the money from my account but i don’t even get the bundles that i am paying for i want all thie bundles to be cancelled with immediate effect or else i will not pay this account anymore and then they can hand me over MTN is the worst network provider since i changed from Vodacom to them i will never upgrade to them again </p>
Good day Nadia,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the self service recurring data bundles were initiated via the USSD self-service *141*5# option 3 - Manage bundles. Please note that the recurring bundles have since been cancelled. Please note that we do not credit for these data bundles as they were purchased via the Self Service USSD code.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Good day Nadia,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the self service recurring data bundles were initiated via the USSD self-service *141*5# option 3 - Manage bundles. Please note that the recurring bundles have since been cancelled. Please note that we do not credit for these data bundles as they were purchased via the Self Service USSD code.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
NO because i still pay more than i should for my contract i will not pay this i will pay what i agreed on paying the day i signed my cellphone contract i already cancelled my data bundlers more that 2 months ago and still paying for it i want thios sotred out and i will only pay my total ampount this month what i ageed on
NO because i still pay more than i should for my contract i will not pay this i will pay what i agreed on paying the day i signed my cellphone contract i already cancelled my data bundlers more that 2 months ago and still paying for it i want thios sotred out and i will only pay my total ampount this month what i ageed on
I would like to reitterate the fact is that even although MTN have advised that the recurring bundles have been cancelled, they still are coming off my bank account.
The frustrating part is that I have already phoned in to the customer care line, and waste my time as I get passed from one person to another with no resolution to this issue.
I also get no benifit out of what I am paying as even although I am paying, I do not recieve them. So i must sumise that they have been cancelled, however, only from me receiving them and not from me pa ying for them.
So plese I would like a resolution to this issue today. It would also be advisable for MTN to call me now, to show that they have at least some interest in keeping their clients content.
I would like to reitterate the fact is that even although MTN have advised that the recurring bundles have been cancelled, they still are coming off my bank account.
The frustrating part is that I have already phoned in to the customer care line, and waste my time as I get passed from one person to another with no resolution to this issue.
I also get no benifit out of what I am paying as even although I am paying, I do not recieve them. So i must sumise that they have been cancelled, however, only from me receiving them and not from me pa ying for them.
So plese I would like a resolution to this issue today. It would also be advisable for MTN to call me now, to show that they have at least some interest in keeping their clients content.