LN
Linda N
1 reviews | Active since Jul 2014
21 Oct 2015, 09:30
KEEPING MY REFUND?????
Ok so on the 25th of September I complained about MTN over loading my account with Data bundles and requesting from me to pay the full amount in order for them to sort out my account. MTN contacted me regarding my account. Took about a week to sort out the account to which they advised me that they have to do a request for refund from their accounts department and it will take about 7 working days. It's been 2 weeks now, so i contacted the call centre 808 to follow up on the refund because no one contacted me for my banking details to transfer the +-R400 overpaid to them... This morning when i spoke to two different consultants they said that their accounts department allocated the money to my september invoice THE INVOICE IS NOT EVEN DUE YET!!!???? WHAT?!!!? I asked them to refund me the money into my BANK account and they go and do otherwise???? As you will note in my previous complaint that i said this was going to happen!!! They will take forever to sort it out and then they will do complete opposite as to what they had to do!!! So I EXPECT someone to contact me TODAY to sort the refund out into my BANK ACCOUNT!!!! I Refuse to load a debit because of this reason!!!!
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MTN South Africa's replyOfficial
22 Oct 2015, 12:53Hello Linda9009,
We are truly sorry for the inconvenience caused and for the breakdown in service caused.
The credit that was allocated to your account has depleted your invoice dated the 20th of September 2015. All credits from our Billing Department are always passed to the account and never our clients banking accounts.
We've logged a request with our Banking Department (REQ:***) and requested that the credit be refunded to your account. We must advise you that you that outstanding balance due will no longer be R751.13 after your invoice dated the 20th of August 2015 was finalized.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service caused.
The credit that was allocated to your account has depleted your invoice dated the 20th of September 2015. All credits from our Billing Department are always passed to the account and never our clients banking accounts.
We've logged a request with our Banking Department (REQ:***) and requested that the credit be refunded to your account. We must advise you that you that outstanding balance due will no longer be R751.13 after your invoice dated the 20th of August 2015 was finalized.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply22 Oct 2015, 12:53
Official
Hello Linda9009,
We are truly sorry for the inconvenience caused and for the breakdown in service caused.
The credit that was allocated to your account has depleted your invoice dated the 20th of September 2015. All credits from our Billing Department are always passed to the account and never our clients banking accounts.
We've logged a request with our Banking Department (REQ:***) and requested that the credit be refunded to your account. We must advise you that you that outstanding balance due will no longer be R751.13 after your invoice dated the 20th of August 2015 was finalized.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service caused.
The credit that was allocated to your account has depleted your invoice dated the 20th of September 2015. All credits from our Billing Department are always passed to the account and never our clients banking accounts.
We've logged a request with our Banking Department (REQ:***) and requested that the credit be refunded to your account. We must advise you that you that outstanding balance due will no longer be R751.13 after your invoice dated the 20th of August 2015 was finalized.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,