NZ
Nads Z

1 reviews | Active since Feb 2016

15 Oct 2019, 12:06

KEEP the magazine, else MTN will cheat you!

I "upgraded" my contract in June 2019, but soon realised that the data stipulated in the magazine's offer is not being allocated to me. On enquiry I was told it was only once off (it was actually "for the rest of the year"). So if I did not keep the magazine and if I was not able to prove what was included in this deal I would now simply be out of pocket. This after the agent at MTN Stoneridge laughed at me when I insisted he capture the details of the deal on my contract.

MTN, how on earth do you not know what the details of your deals are? How on earth do you expect your customers to to prove it to you afterwards? Your service has become so pathetic that I can certainly understand why your client base is dwindling.

0
Replies (6)
NZ
Nads Z's update18 Oct 2019, 10:48
Reviewer Update
I've done that TWICE! With photos of the magazine and the deal.
You guys are wasting my time.

Note: In terms of the deal you are in breach of contract. I have the right to cancel the agreement in such cases. I've asked you now more than once to resolve this and allowed time to do so, but you've not done so.


NZ
Nads Z's update24 Oct 2019, 07:43
Reviewer Update
This means NOTHING to me! Get one the phone and TALK to me!
What does this mean?

I say again: According to the magazine: "1GB FB 1GB Whatsapp every month for the rest of the year!

You are in breach of contract!
NZ
Nads Z's update24 Oct 2019, 07:43
Reviewer Update
My query is about ***!
You guys don't even know the yet?!?!
You are wasting my time!




NZ
Nads Z's update28 Oct 2019, 16:15
Reviewer Update
I say again: My query does not relate to the 083 number! I'm querying the R99pm contract. How do you get this confused?
NZ
Nads Z's update08 Nov 2019, 11:45
Reviewer Update
why is nothing happening?
NZ
Nads Z's update18 Nov 2019, 08:36
Reviewer Update
I will now log a complaint with ICASA.