jK
jaco K
1 reviews | Active since Aug 2015
05 Apr 2016, 19:00
keep on suspending accout
now I have to make plan for you guys to phone me. you suspended my account because you guys don't listen to what my problem is. my account is still a total ***** up because of mtn accounts dep. I am still on cash account yes. I have tried plenty times to change it to debit order. check your call records and e mails. How many times do I have to repeat myself. I can not keep on calling 808 IT DOES NOT HELP!!!. THIS HAS BEEN GOING ON SINCE LAST YEAR AUGUST. ITS PATHETIC. You can contact me on ***. And I want someone that can speak Afrikaans maybe they will understand my problem. thank you.
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MTN South Africa's replyOfficial
07 Apr 2016, 10:08Hello jacokleynhans,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note we cannot change the payment method to debit order while the account has a Legal status. Please pay the arrears and once the account is out of Legal then we can reactivate your debit order.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note we cannot change the payment method to debit order while the account has a Legal status. Please pay the arrears and once the account is out of Legal then we can reactivate your debit order.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply07 Apr 2016, 10:08
Official
Hello jacokleynhans,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note we cannot change the payment method to debit order while the account has a Legal status. Please pay the arrears and once the account is out of Legal then we can reactivate your debit order.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note we cannot change the payment method to debit order while the account has a Legal status. Please pay the arrears and once the account is out of Legal then we can reactivate your debit order.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***