jK
jaco K
1 reviews | Active since Aug 2015
12 Mar 2016, 20:15
keep on suspending accout
how many times do I have to repeat myself??? How many times do I have to phone 808?????? I have tried changing my account to debit order three or four times already . WHAT DONT YOU GUYS AT MTN UNDERSTAND??? Please get someone to phone me preferably a manger and someone that speaks Afrikaans maybe they will understand my problem.
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Replies (1)
MTN South Africa's replyOfficial
23 Mar 2016, 09:06Hello jacokleynhans,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your account is on cash payment basis. The line is suspended due to the account being in arrears, please pay the overdue amount of R 439.63 for the line to be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your account is on cash payment basis. The line is suspended due to the account being in arrears, please pay the overdue amount of R 439.63 for the line to be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply23 Mar 2016, 09:06
Official
Hello jacokleynhans,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your account is on cash payment basis. The line is suspended due to the account being in arrears, please pay the overdue amount of R 439.63 for the line to be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your account is on cash payment basis. The line is suspended due to the account being in arrears, please pay the overdue amount of R 439.63 for the line to be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,